Refund and Cancellation Policy
What matters most at SSF Designs? Happy customers. Still, because the work involves digital
files and personalized service, getting money back depends on specific rules. Each case
follows clear terms shaped by how the product was made.
1. Cancellation Policy
Orders may be cancelled before work has officially started.
Once:
Design work has begun,
Development has started,
With files and resources now assigned, the setup is complete
Or digital products have been delivered,
Cancellation of the order is not possible.
2. Refund Eligibility
Should circumstances allow, refunds could happen under these conditions:
We fail to deliver the agreed service
Duplicate payment is made
Technical issues prevent product delivery from our side
Three days after buying marks the final moment to ask for money back.
3. Non-Refundable Services
The following are non-refundable:
Custom design work
Website development projects
SEO services
Social media services
Digital downloads
Template packs
Domain & hosting charges
Third-party software/tool subscriptions
4. Partial Refunds
When work has begun, a refund might cover just part of what was paid – this hinges on how far along things are
> Work completed
> Resources used
> Time invested
5. Refund Processing
Most approved refunds move back via the initial payment route, usually taking between five and ten working days. When relevant, deductions can come off for gateway or handling costs.
6. Chargebacks
Before starting a chargeback or payment challenge, get in touch with our team directly. Filing false claims could lead to losing access to services along with possible legal steps.
7. Contact for Refunds
Cancellation or refund inquiries? Reach out using the details provided. Contact methods are listed for assistance